September 28, 2023
AMD explains why it has yet to replace faulty RX 7900 XTX graphics cards 7900

AMD has brazenly acknowledged thermal points which might be driving the Radeon RX 7900 XTX graphics playing cards to abnormally excessive temperatures, however the firm will not offer new playing cards anytime quickly.

AMD explains why it has yet to replace faulty RX 7900 XTX graphics cards 7900


AMD has a giant downside with their high-end Navi 31 graphics playing cards. Defective AMD reference RX 7900 XTX playing cards are throttled to extraordinarily excessive temperatures of as much as 100 levels Celsius throughout gaming periods, particularly at 4K 120FPS. AMD formally acknowledged the problem and commented, saying the temperatures are due to a steam room problemnevertheless, it might take a while earlier than affected customers can RMA for a brand new alternative card.

Why is that? Why? The brief reply is that AMD is out of inventory and the corporate would not know when it is going to be getting extra RX 7900 XTX playing cards.

Guru3D managed to intercept emails between customers and AMD assist:

“We perceive you wish to commerce in your RX 7900 XTX. It is very important know that we can not substitute your graphics card at the moment as we’ve got no inventory in our warehouses.

“We are able to begin processing as quickly as inventory is replenished. Nevertheless, we do not need an estimated replenishment date at the moment. When you want a refund, we will provoke the method instantly and ship you the label so that you can ship the graphics card. • If you wish to anticipate an RMA, please present the next data:

– Most temperature and present temperature of GPU

– How lengthy does it take to succeed in this temperature?

– Which app (sport/benchmark/stress take a look at) had been you utilizing while you seen the temperature rise?”

“We’re dedicated to resolving this subject with affected playing cards. Prospects experiencing these excessive temperatures ought to contact AMD Assist ( ).”

AMD made the next assertion to the 2 organizations:

“It is all as a result of a small group of our steam rooms are having hassle; there is not sufficient water. And that is a really small share,” AMD government Scott Herkelman tells YouTuber der8auer.

“We’re working to find out the foundation explanation for the sudden throttling expertise by some folks when utilizing AMD Radeon RX 7900 XTX graphics playing cards from AMD.” The corporate stated in an announcement, Player Port.

RX 7900 XTX companion playing cards from MSI, Sapphire, ASUS, AORUS or PowerColor are usually not affected by excessive temperature points. The difficulty solely impacts reference playing cards made particularly by AMD.

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